A prominent lawyer and food safety consultant spoke at the recent Food Safety Symposium sponsored by Nation’s Restaurant News and Ecolab. Well known Attorney Bill Marler talked about how to reduce liability and what he recommends to make your restaurant and foodservice operation safer. Here are two of the steps from this article: “Identify the…
Depending on which analysis and what hotel expert you follow as to the state of the hotel industry this year, there are a number of mixed news reports. There also appears to be a slight conflict between the numbers reported and what to expect going forward at least for the remainder of this year. According…
Recent reports put rising health care costs as the reason why many chain’s restaurant business plan future development will be curtailed. According to the latest news, the health care insurance expense for companies is expected to rise significantly, and more than 150 percent at one major restaurant chain. Since the labor cost portion attributable to…
Hotels expert firms shared insights into what they perceive as continued indicators for investment growth in the hospitality and lodging industry. However, others suggest that the economic uncertainty during these same periods of projected investor growth continues to prevail given the state of the domestic and international travel markets. According to the panel at the Hotel…
The food safety management challenges this time of year are holiday menu traditions and the larger numbers of people who eat out in restaurants. Menus that include poultry, such as turkey, and recipes that are laced with nuts, along with other potentially allergy driven foods, can be especially important to watch from a food safety…
Many a restaurant expert will tell you that foodservice owners, operators and employees express certain angst over how valid a restaurant review made online by a customer might be or who that person truly is behind the critique. Is it really a competitor instead? Or, possibly the rating site does not monitor or do a…
We routinely read commentary from fellow restaurant consultants that could also benefit foodservice owners and their food and beverage managers. Here are three abstracts along with links to these articles on loyalty (i.e. VIP) programs, tips to improve online marketing and how serving (i.e. waitressing) helps a career: The VIP Treatment – “With these simple…
Recent news from a hotel expert witness perspective about a woman being assaulted by a stranger gaining access to her room is a call to check your own procedures. If your hotel must defend itself in a similar lawsuit, how hotel employees are trained and what they did subsequent to and as part of that…
Running a lodging business can be difficult work. The struggle to get enough customers in your hotel can make you want to tear your hair out. And even when you do get up and going strong, new headaches emerge every day: complaints, maintenance issues, staffing challenges, and more. It can become hard to see the…
Global business and leisure domestic travel dominate our hotel consulting services picks for the news to follow this week. On the growth side is China and India leading the business recovery while on the downside is the domestic Labor Day weekend here in the USA. Here are the main highlights of what to expect: Double…