When running a hospitality business, you should keep in mind that your guests notice when things run smoothly. In this industry, you need to keep everything spotless and operating efficiently. Making sure that your guests have the best experience and the utmost satisfaction is of high importance. By hiring a hospitality expert you’ll be getting someone who can provide you with consistent and quality services. You will also see results measured against your objectives and get more for your bottom line.
Here are some things to look for in a hospitality expert and some of the tasks and projects they can do to help you attain not just a valuable experience for your guests, but a strengthening of your hospitality business:
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Education
While a degree is not essential, looking for someone with a degree in hospitality management is a good start. The combined requisite formal training, and certifications lets you know they’ve spent the time and energy studying the hospitality industry. If for instance you face litigation against your business, a hospitality expert can review your arguments to ensure you’ve followed industry standards, look for weak points in your case, be relied on as an expert witness and ultimately help you prepare to present a strong case in front of a jury.
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Experience
Aside from education, experience is also an essential quality of a good hospitality consultant. A consultant who has had years to go through day to day operations simply knows how things work. They also know what to do to keep your business going in the right direction. As in the example above, a hospitality expert can help your attorney in the event that you go to court. An experienced expert knows what arguments are often brought to trial. This helps you and your attorney respond to opposing arguments, further strengthening your court strategy.
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Communication
Good communication skills are crucial for being able to speak to important people in an effective fashion. They are also needed for ensuring your operations are in order without suffering any setbacks. Your hospitality expert should be able to communicate with you and your colleagues effectively. This keeps your business in order and running smoothly.
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Knowledgeable
This goes back to experience and education but is important to separate because being knowledgeable doesn’t just mean they have a nice degree and a couple years of experience. Being knowledgeable means being equipped with the right expertise and tools to solve a problem. They should then be able to accomplish the necessary improvements or changes. As in the litigation example I’ve used before, the right hospitality expert will give you the much needed assist in seeing what the opposition might see as weaknesses in your arguments.
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Attention to Detail
An eye for detail is a skill that is very important in the hospitality business, as everything needs to be as close to perfect as things can get. Being able to recognize extra touches will make the difference between a good stay and a fantastic one for your guests.
Here at Perry Group International, we offer a preliminary no cost hospitality expert consultation so that you know up-front if we can help you. Rest assured that we will do our best to help you and your business, and if we can’t we will refer you in the right direction to a professional services firm better suited for your particular situation.
